This course is suitable for:

• Employees at all levels looking to improve their communication skills and workplace interactions.
• Managers, team leaders, and HR professionals aiming to build trust and engagement within their teams.
• Professionals who interact with clients, colleagues, or stakeholders regularly.

Upon successful completion of this course, participants will:

• Understand the importance of active listening in effective communication.
• Recognise barriers to active listening and learn how to overcome them.
• Apply active listening techniques to better understand others’ needs and perspectives.
• Improve workplace relationships through empathetic and engaged communication.
• Reduce misunderstandings and enhance collaboration across teams.

The Active Listening in the Workplace e-learning course includes the following modules:

1. Introduction to Active Listening – Understanding the role of active listening in effective communication.
2. The Benefits of Active Listening – Exploring how active listening builds trust, reduces conflict, and improves teamwork.
3. Barriers to Active Listening – Identifying distractions, biases, and other obstacles to effective listening.
4. Active Listening Techniques – Learning practical techniques such as summarising, reflecting, and clarifying.
5. Applying Active Listening at Work – Strategies for using active listening to enhance communication with colleagues, clients, and teams.

This self-paced e-learning course typically takes 1-2 hours to complete, allowing learners to study at their convenience.

Learners will be assessed through interactive quizzes and a final online test. Upon successful completion, participants will receive an Active Listening in the Workplace Certificate of Completion, demonstrating their ability to apply active listening skills effectively.

For further details or to enquire about group bookings, please contact us at:

• Email: info@carraigsafety.ie
• Phone: 016293852